This website is operated by Pheuw LIMITED. Throughout the site, the terms "we", "us", and "our" refer to Pheuw LIMITED. By using this site and purchasing from our store, you agree to be bound by the terms and conditions outlined below.
These Terms of Service apply to all users of the site, including browsers, customers, merchants, and contributors. Please read them carefully before accessing or using any part of the website. If you do not agree with any of the terms, you must not use the site or our services.
We reserve the right to update these terms at any time by publishing changes on this page. Continued use of the site following changes constitutes acceptance of the revised terms.
Our online store is hosted by Shopify Inc., which provides us with the e-commerce platform we use to sell our products and services.
1. General Conditions
By agreeing to these Terms, you confirm that you are of legal age in your country or region, or have permission from a parent or legal guardian to use this site.
You must not use our products or services for illegal or unauthorized purposes, and you must comply with all applicable laws.
Violating any part of these Terms may result in termination of your access to our services.
2. Order Accuracy
You agree to provide complete and accurate information when placing an order. It is your responsibility to keep your account details and payment information up to date.
We reserve the right to refuse or cancel any order at our sole discretion, including if we suspect fraudulent activity or duplicate purchases.
3. Pricing & Service Modifications
Prices may change at any time without notice. We also reserve the right to modify or discontinue products or services without prior notice. We will not be liable for any changes, price updates, or interruptions to the service.
4. Products & Availability
Some products may be available only online and may have limited quantities. Returns and exchanges are subject to our Refund Policy.
We do our best to display product colors and details accurately.
5. Third-Party Content & Links
Some content or services on our website may include links to third-party websites. We are not responsible for examining or evaluating their content and do not guarantee their accuracy. Use of such sites is at your own risk.
6. Feedback & User Submissions
By submitting any suggestions, reviews, or content, you grant us the right to use and share that content without compensation or restriction.
You are responsible for your submissions and may not post anything unlawful, abusive, or misleading.
7. Optional Tools
We may offer access to third-party tools, which are provided "as is" without warranties or liability. Your use of such tools is at your own risk and subject to the third party's terms.
8. Personal Information
Your submission of personal data through the site is governed by our Privacy Policy
9. Errors & Inaccuracies
There may occasionally be errors in product descriptions, pricing, or availability. We reserve the right to correct these errors without notice, including after an order is placed.
10. Prohibited Uses
You are prohibited from using our site or its content:
For any unlawful purpose
To violate any local or international regulations
To infringe on intellectual property rights
To spread malware or spam
To collect personal information of others
To interfere with security features
Violation may result in immediate termination of access.
11. Limitation of Liability
We do not guarantee uninterrupted or error-free service. Products and services are provided "as is" without any warranties unless explicitly stated.
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our site or products, including data loss or loss of profits.
12. Indemnification
You agree to defend and hold harmless Pheuw LIMITED, its employees, agents, and partners, against any claim or demand resulting from your breach of these Terms or your violation of any law or rights of a third party.
13. Severability
If any provision in these Terms is found to be unenforceable, the remainder will still apply and remain in effect.
14. Termination
These Terms remain effective unless terminated by either party. You may terminate them by ceasing to use our site and notifying us. We reserve the right to terminate your access without notice for violations.
15. Entire Agreement
These Terms, along with any other posted policies, represent the full agreement between you and Pheuw LIMITED regarding your use of our services.
16. Governing Law
These Terms are governed by the laws of Hong Kong, where Pheuw LIMITED is registered.
17. Changes to These Terms
We may revise these Terms at any time by updating this page. Continued use of the site implies acceptance of any changes.
18. Returns & Refunds
You have 30 days after receiving your order to request a return. Items must be unused, in original packaging, and accompanied by proof of purchase.
Returns must be approved by our support team before shipping. Once received and inspected, approved refunds will be issued within 10 business days.
Returns should be sent to:
Pheuw LIMITED
Suite C, Level 7, World Trust Tower
50 Stanley Street, Central
Hong Kong
999077
Hong Kong SAR China
19. Complaints & Defective Products
If your item is faulty, you may:
Request a replacement
Request a refund
Complaints or return requests must be submitted within 30 days of receiving your order.
Once your return is received and inspected, you’ll be notified of the approval status.
If approved, your refund will be processed to the original payment method within 10 business days.
20. Contact Us
Company Name: Pheuw LIMITED
Company Number: 77133905
Address:
Suite C, Level 7, World Trust Tower
50 Stanley Street, Central
Hong Kong
999077
Hong Kong SAR China
Email: contact@pheuw.com
USA: +16264527981
Business Hours (EST – USA):
We respond to all inquiries within 24 hours. For any questions, feel free to contact us anytime.