Shipping policy

We want to provide you with full transparency on how we handle shipping. Please review the details below before placing an order on our website.


Order Cut-Off Time

Orders placed before 5:00 PM EST (New York time, GMT-05:00) are processed the same business day.
Orders received after this time are processed the following business day.
Shipping Carriers: USPS / FedEx / UPS / other available providers.

Handling Time

Orders are prepared and shipped within 1–2 business days (Monday–Friday).

Transit Time

Once shipped, delivery takes approximately 3–4 business days (Monday–Friday).
The estimated total delivery time, including processing and shipping, is 4–6 business days, depending on the destination.

 

Shipping Availability

We currently ship to the following countries:

  • Australia

  • United States

  • Belgium

  • Canada

  • France

  • Germany

  • Hong Kong SAR

  • Indonesia

  • Italy

  • Morocco

  • Netherlands

  • Portugal

  • Spain

  • Thailand

  • United Kingdom

Orders with delivery addresses outside these countries will not be processed.

 

Shipping Cost

  • Free shipping on orders over $70.

  • For orders under $70, a standard shipping fee applies.
    The exact amount will be displayed at checkout before payment.

  • All applicable taxes and customs duties are included in the product price. Customers will not be charged additional fees upon delivery.

 

Track Your Order

Once your order is shipped, you will receive a tracking number via email.
This number can be used on our tracking page to check the status of your order.

If you have any questions about your order’s specific shipping date, please contact us. Our service team is happy to assist.

 

Questions? Contact Us

Company Name: Pheuw LIMITED
Company Number: 77133905
Address:
Suite C, Level 7, World Trust Tower
50 Stanley Street, Central
Hong Kong
999077
Hong Kong SAR China

Email: contact@pheuw.com
USA:
 +16264527981

Business Hours (EST – USA):

  • Monday to Friday: 8:00 AM – 6:00 PM
  • Saturday and Sunday: 10:00 AM – 4:00 PM

We respond to all inquiries within 24 hours. For any questions, feel free to contact us anytime.